Docs
Help articles for every app: setup, how each feature works, and what to do when something needs attention.
- Getting started
Install Keen Address, run the first bulk check and confirm that new orders receive a short address.
- How address matching works
What a National Short Address is, how Keen Address finds one for a checkout address, and where it ends up on the order.
- Unresolved addresses and the WhatsApp fallback
What Keen Address does when it cannot find a confident match, and how the shopper confirms or corrects their address.
- Carrier field mapping
Choose where the short address is written so that your carrier receives it on every shipment.